{"status": 200, "error": {"message": "", "body": ""}, "data": {"id": 68761144473, "displayJobId": 68761144473, "name": "Director, Technical Support", "locations": ["Bangalore, Karnataka, India"], "standardizedLocations": ["Bengaluru, KA, IN"], "postedTs": 1778164675, "stars": 0, "department": "Customer Support", "creationTs": 1776927142, "jobDescription": "<div><a href=\"https://eightfold.ai/\" target=\"_blank\"><u>Eightfold</u></a>\u00a0was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry\u2019s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.</div><div><br></div><div>To date, Eightfold AI has received more than<a href=\"https://eightfold.ai/blog/eightfold-ai-raises-220m/\" target=\"_blank\"><u>\u00a0$410 million in funding and a valuation of over $2B</u></a>\u00a0from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!</div><div><br></div><div><strong>About the Role</strong></div><div>We are looking for a <strong>Director </strong>to lead and scale a high-impact global team responsible for delivering value to some of Eightfold\u2019s most strategic enterprise customers.</div><div>This is a <strong>leadership role at the intersection of technology, customer success, and business transformation</strong>. You will define and drive the strategy for solution delivery, elevate execution standards, and build a world-class team of Product Solutions Experts.</div><div>Beyond execution, you will serve as a <strong>thought partner to customers and internal leadership</strong>, influencing product direction, shaping deployment best practices, and ensuring Eightfold delivers measurable business outcomes at scale.</div><div><br></div><div><strong>What You\u2019ll Own</strong></div><div><strong>Strategic Leadership & Org Building</strong></div><ul><li>Define the vision, operating model, and growth strategy for the Product Support function.</li><li>Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development.</li><li>Establish a culture of ownership, technical excellence, and customer obsession.</li></ul><div><br></div><div><br></div><div><strong>Customer Impact & Delivery Excellence</strong></div><div>Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization.</div><ul><li>Partner with senior customer stakeholders as a <strong>trusted advisor</strong>, driving adoption and long-term value realization.</li><li>Lead executive-level escalations and ensure strong governance across complex deployments.</li></ul><div><br></div><div><br></div><div><strong>Solutioning & Technical Excellence</strong></div><ul><li>Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms.</li><li>Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations.</li><li>Drive standardization through reusable frameworks, accelerators, and best practices.</li></ul><div><br></div><div><br></div><div><strong>Cross-Functional Influence</strong></div><div>Partner closely with Product, Engineering, Customer Success, and Sales to align on roadmap, customer needs, and delivery priorities.</div><ul><li>Act as the <strong>voice of the customer</strong>, influencing product innovation and go-to-market strategy.</li><li>Contribute to global initiatives, including AI-driven interview frameworks and solution evolution.</li></ul><div><br></div><div><br></div><div><strong>Operational Rigor & Scale</strong></div><ul><li>Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity.</li><li>Drive capacity planning, forecasting, and resource optimization across regions.</li><li>Continuously improve delivery processes to enable scalability and predictability.</li></ul><div><br></div><div><br></div><div><strong>What We\u2019re Looking For</strong></div><ul><li><strong>12\u201315+ years of experience</strong> in enterprise SaaS, product implementation, solution architecture, or technical consulting.</li><li><strong>5+ years in leadership roles</strong>, managing and scaling high-performing teams.</li><li>Proven track record of delivering <strong>complex, global enterprise implementations</strong> with measurable customer impact.</li><li>Strong technical depth in <strong>APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent)</strong>.</li><li>Experience working with <strong>HR Tech ecosystems (ATS, HRIS, Talent platforms)</strong> is highly preferred.</li><li>Exceptional <strong>stakeholder management and executive presence</strong>, with the ability to influence at C-level.</li><li>Demonstrated ability to operate in <strong>high-growth, ambiguous environments</strong> and drive structured outcomes.</li><li>Background in <strong>top-tier consulting firms or enterprise transformation programs</strong> is a strong plus.</li><li>Bachelor\u2019s or Master\u2019s degree in Computer Science, Engineering, or related field.</li></ul><div><br></div><div><br></div><div><strong>Why This Role</strong></div><ul><li>Opportunity to <strong>shape how AI transforms talent at a global scale</strong>.</li><li>Direct exposure to <strong>enterprise customers and executive leadership</strong>.</li><li>Build and lead a <strong>category-defining solutions organization</strong>.</li><li>Play a key role in <strong>scaling Eightfold\u2019s next phase of growth</strong>.</li></ul><div>We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.</div><div><br></div><div><strong>Hybrid Work @ Eightfold:</strong> We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Employees residing near our Bangalore, and Noida offices are working from the office <strong>twice a week</strong> with the goal of transitioning to three times per week within the year.</div><div>\u00a0</div><div>Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.\u00a0</div>", "location": "Bangalore, Karnataka, India", "isHot": 0, "workLocationOption": "hybrid", "locationFlexibility": null, "atsJobId": 68761144473, "positionUrl": "/careers/job/68761144473", "publicUrl": "https://app.eightfold.ai/careers/job/68761144473", "jdHighlight": [], "positionExtraDetails": {"videos": [{"url": "https://www.youtube.com/embed/bauDWDAWUqw", "title": "Cheryl Marquez, Director of Training \u2013 What I Love About Eightfold", "description": "Hear from Cheryl Marquez, Director of Training , what she Loves About Eightfold"}, {"url": "https://www.youtube.com/embed/REB7GmJDIfo", "title": "Michael Watson \u2013 Sr. Director of Talent Transformation Advisory", "description": "This is why Michael Watson is so passioned about Eightfold's mission of helping everyone to find the right career. \"I look back on the veterans that t..."}, {"url": "https://www.youtube.com/embed/XBvC_-uC4tI", "title": "Partha Sarathi, Product Leader at Eightfold", "description": "\"The thing that excite me most about Eightfold is that is a mission driven company. We have assembled one of the smartest teams imaginable in the spac..."}, {"url": "https://www.youtube.com/embed/Fdpi5JmMO2c", "title": "Eightfold AI has secured an additional $125M in funding", "description": "Eightfold has raised a Series D funding round, and the amount, the valuation, and the enthusiasm of the investor community have placed us into rare ai..."}, {"url": "https://www.youtube.com/embed/Vty-cWllieA", "title": "Eightfold.ai is Transforming the Recruiting Life Cycle", "description": "Eightfold.ai is the first and only company applying AI/ML to the recruiting and talent management lifecycle. In this short video, Foundation Capital F..."}, {"url": "https://www.youtube.com/embed/wEXsZuVX24A?list=PLygHL1oHeDIZOnyhAlBsgCi4foUjik02Q", "title": "Eightfold Senior Solutions Engineer Quin Adler", "description": "\u201cEightfold has the most humanity-serving goals of any company I have ever worked at, and here is why\u201d"}, {"url": "https://www.youtube.com/embed/4xovoNkEnNE?list=PLygHL1oHeDIZOnyhAlBsgCi4foUjik02Q", "title": "Camelia Caraban \u2013 Sales Engineer at Eightfold", "description": "\"My first hackathon was about creating the Talent Exchange; which show me that Eightfold is not only talking the talk, but also walking the walk; and ..."}, {"url": "https://www.youtube.com/embed/yXAFXxQgEEY?list=PLygHL1oHeDIZOnyhAlBsgCi4foUjik02Q", "title": "Eightfold - Akshansh Chahal, Software Engineer", "description": "\"I feel so lucky to have found Eightfold at the right time when I was looking for the best places to work right after college\" Akshansh Chahal, Softwa..."}], "blogs": [{"url": "https://www.nytimes.com/2018/12/06/business/economy/artificial-intelligence-hiring.html", "title": "A.I. as Talent Scout: Unorthodox Hires, and Maybe Lower Pay (Published 2018)", "description": "A form of artificial intelligence is being used to surface job candidates with the attributes of a perfect fit, even without conventional credentials.", "image": "https://static01.nyt.com/images/2018/12/07/business/07hiring/07hiring-facebookJumbo-v2.jpg?year=2018&h=550&w=1050&s=2eeab6d10918406e76cba5b6c68e8c1192e50528bbc9d5b639e1af40cf6dee62&k=ZQJBKqZ0VN"}, {"url": "https://eightfold.ai/blog/leading-the-future-of-work-an-interview-with-jenny-dearborn/", "title": "Leading the future of work: An interview with Jenny Dearborn", "description": "With 25+ years in data analytics, talent technologies, and corporate learning, Jenny Dearborn recently joined our board of advisors.", "image": "https://eightfold.ai/wp-content/uploads/Future_of_Work_with_Jenny_Dearborn.jpg"}, {"url": "https://eightfold.ai/blog/promote-inclusive-culture/", "title": "5 things any company can do right now to promote an inclusive culture", "description": "The data is clear: Diversity and inclusivity boost a company\u2019s bottom line. Here are five ways to foster an inclusive culture in your organization.", "image": "https://eightfold.ai/wp-content/uploads/image3-18.jpg"}, {"url": "https://eightfold.ai/blog/hiring-biases/", "title": "How AI eliminates hiring biases across the entire recruitment process", "description": "Unconscious biases can hinder your hiring efforts. AI-enabled tools help eliminate hiring biases and improve your hiring process. Eightfold.ai", "image": "https://eightfold.ai/wp-content/uploads/image3-13.jpg"}, {"url": "https://eightfold.ai/blog/front-page-news-the-economic-times-recognizes-tata-communications-success-using-eightfolds-talent-intelligence-platform/", "title": "Front page news: The Economic Times recognizes Tata Communication\u2019s success using Eightfold\u2019s Talen", "description": "Tata Communications turns to AI for hiring and uses Eightfold to create a unified platform bridging multiple ATS, HRIS, and CRM systems. Read blog.", "image": "https://eightfold.ai/wp-content/uploads/EconomicsTimes-Tata-Communications-copy-2.png"}, {"url": "https://eightfold.ai/blog/identify-future-leaders/", "title": "Recognizing talent: How data helps companies identify future leaders", "description": "Use a talent management system to help identify future leaders and nurture your organization\u2019s top performing talent! Learn about EightFold.ai", "image": "https://eightfold.ai/wp-content/uploads/image2-3-e1549909690648.jpg"}, {"url": "https://eightfold.ai/blog/new-york-times-eightfold-ai-finds-people-for-hard-to-fill-roles/", "title": "New York Times: Eightfold AI finds people for hard-to-fill roles", "description": "We started Eightfold because we believe that AI technology has a unique potential to help companies and workers find each...", "image": "https://eightfold.ai/wp-content/uploads/iStock-682104014.jpg"}, {"url": "https://eightfold.ai/blog/that-resume-stinks-but-that-job-descriptions-not-much-better/", "title": "That resume stinks. But that job description\u2019s not much better.", "description": "According to a recent Harris Media poll, 73% of senior execs say that finding talent is a critical problem at...", "image": "https://eightfold.ai/wp-content/uploads/Better_Resume_and_Job_descriptions.jpg"}], "perks": [{"title": "Foodies!", "description": "Free Catered Meals", "image": null, "imageAlt": null, "icon": "fa-utensils", "isFavicon": true}, {"title": "Insurance", "description": "Medical, Life", "image": null, "imageAlt": null, "icon": "fa-user-md", "isFavicon": true}, {"title": "Retirement", "description": "PF, Gratuity", "image": null, "imageAlt": null, "icon": "fa-piggy-bank", "isFavicon": true}], "pymww": {"people": [], "count": 0}, "customContent": []}, "positionUserActions": {"isSaved": false, "applyAction": {"status": "allowed"}}}, "metadata": null}