Careers at Eightfold

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We're not just building software; we're shaping the future of how organizations find, manage, and empower their talent. Our groundbreaking AI platform is revolutionizing the industry, and we're looking for exceptional engineers to join our team and drive the next wave of advancements. About the AI/ML Team Our AI/ML team is the driving force behind Eightfold's cutting-edge solutions. We're a group of passionate experts who thrive on pushing the boundaries of applied machine learning. We work with massive datasets, tackle complex challenges, and collaborate to create AI models that are transforming the way companies approach talent management. What You Will Do Lead and inspire: Mentor and guide a team of talented ML Engineers, fostering a culture of innovation and collaboration. Architect and implement: Design and build scalable, robust, and efficient ML pipelines that power our core products. Innovate and optimize: Develop novel algorithms and continuously improve our existing models for performance, accuracy, and scalability. Solve complex problems: Tackle challenging real-world problems in areas like natural language processing, recommendation systems, and predictive analytics. Stay ahead of the curve: Research and implement state-of-the-art techniques in deep learning, reinforcement learning, and other emerging fields. Design and Development: Implement scalable solutions using LLMs, Fine-tune LLMs for specific NLP tasks, Develop and deploy LLM-powered applications What You Bring Deep expertise: Strong foundation in Machine Learning, Deep Learning, and NLP, with a proven track record of developing and deploying ML models at scale. Technical leadership: Experience leading and mentoring teams, with excellent communication and collaboration skills. Problem-solving mindset: Ability to analyze complex problems, think critically, and develop innovative solutions. Passion for AI: A genuine enthusiasm for pushing the boundaries of AI and its applications in the real world. Advanced skills: Proficiency in Python and relevant ML frameworks (TensorFlow, PyTorch, etc.), as well as experience with big data technologies (Hadoop, Spark). Strong CS fundamentals and coding languages (Python, C/C++, Hava, Scala, R) GenAI & Large Language Model: Experience in developing and deploying LLM-powered applications, Knowledge of LLM fine-tuning techniques and optimization strategies. Understanding of LLM ethical considerations and biases Nice to Haves MInimum of 6-10+ years of relevant work experience in ML and AI MS or PhD in Computer Science or a related field Publications in top-tier AI conferences Experience with GenAI, LLMs, and Transformers Contributions to open-source ML projects Join Us and Shape the Future of AI If you're a senior AI/ML engineer who's ready to make a real impact, we'd love to hear from you. Eightfold.ai offers a dynamic and rewarding environment where you'll have the opportunity to work on cutting-edge projects, collaborate with world-class experts, and accelerate your career growth. Join us and help build the future of AI-powered talent intelligence. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. LI-Hybrid", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://app.eightfold.ai/careers/job/68747450529", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 68749674684, "name": "Senior Software Engineer - FullStack - AI Web Applications", "location": "Santa Clara, CA", "locations": ["Santa Clara, CA"], "hot": 1, "department": "Engineering", "business_unit": "Unknown", "t_update": 1756338474, "t_create": 1752183901, "ats_job_id": 68749674684, "display_job_id": 68749674684, "type": "ATS", "id_locale": "68749674684-en", "job_description": "\ufeffAbout the Job As part of the Talent Acquisition product dev team, you will build features for our AI-powered talent product. You will be responsible for medium to large projects, owning technical design and execution. You will collaborate closely product managers, designers, and your tech lead to deliver these features. Read this Blog about Eightfold's AI Agent Recruiter product. The Opportunity We are seeking a talented and passionate Software Engineer to join our team, focusing on building and enhancing AI-powered web applications. In this role, you will be instrumental in bringing our advanced AI models to life through intuitive and powerful user interfaces. You will work across the full stack, contributing to both the frontend and backend of our core products, ensuring a seamless and intelligent user experience for our enterprise customers. What You'll Do Design, develop, and deploy scalable and robust web applications that leverage our AI and machine learning capabilities. Collaborate closely with AI/ML engineers, product managers, and UX/UI designers to translate complex AI functionalities into user-friendly features. Contribute to all layers of the application stack, from database design and API development to responsive frontend interfaces. Optimize web applications for performance, scalability, and security, ensuring a smooth experience for thousands of users. Participate in code reviews, technical discussions, and architectural planning to uphold high standards of software quality and innovation. Identify and resolve technical challenges, debug issues in cloud environments, and continuously improve our development processes. Stay up-to-date with emerging technologies and industry best practices in AI, web development, and cloud computing. What You Bring Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field is preferred [Minimum 3-5 years] of hands-on experience in full-stack web development, with a strong understanding of both frontend and backend technologies. Proficiency in at least one modern frontend framework (e.g., React, Vue.js) and experience with JavaScript/TypeScript. Experience with backend development using languages such as Python (preferably Flask), Java, Node.js, or similar. Familiarity with database technologies (SQL, NoSQL) and experience with designing and interacting with APIs (RESTful, GraphQL). Understanding of cloud platforms (e.g., AWS, GCP, Azure) and experience with deploying and managing applications in a cloud environment. Demonstrated passion for artificial intelligence and machine learning, with an interest in building AI-driven products. Familiarity and passion for AI tools like Cursor, Claud, Gemini, etc in software development skills. Strong problem-solving skills, attention to detail, and a commitment to delivering high-quality software. Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, agile environment. \ufeffOur Tech Stack Backend: Python, Flask, SQL, Bash Frontend: React, Redux, JavaScript, TypeScript, Webpack, NextJS, JSON Databases & Big Data: Apache Spark, Solr, MySQL Containerization: Docker Cloud: Major AWS services (Aurora, S3, Redshift, CloudFormation, SNS, SQS, etc.) AI/ML: Extensive use of AI and machine learning technologies throughout our platform. Pay Transparency Please note this role is categorized as onsite or hybrid in Santa Clara, CA The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zone. Zones are determined by location. Zone A is SF Bay Area, CA . Zone A Base annual salary range: $135,570 to $181,000 + discretionary annual bonus up to `15% + preIPO equity (stock options). \ufeffHybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. \ufeffExperience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. LI-Hybrid", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://app.eightfold.ai/careers/job/68749674684", "isPrivate": false, "latlongs": "37.3541079,-121.9552356"}, {"id": 68743433222, "name": "Principal Engineer", "location": "Bangalore, Karnataka, India", "locations": ["Bangalore, Karnataka, India", "Noida, Uttar Pradesh, India"], "hot": 1, "department": "Engineering", "business_unit": "Unknown", "t_update": 1756132240, "t_create": 1721055975, "ats_job_id": 68743433222, "display_job_id": 68743433222, "type": "ATS", "id_locale": "68743433222-en", "job_description": "About Us: Eightfold A I doesn\u2019t just organize data \u2014 we understand people. As pioneers of the world\u2019s most innovative AI-native Talent Intelligence Platform, we combine enterprise data, market insights, and user interactions to create a complete picture of talent across the entire employment life cycle, providing an end-to-end experience that includes hiring, development, and retention. A third of our customers are from Fortune 500 companies and have relied on us to move faster and more strategically than the competition. Our platform is guiding our customers through the greatest work acceleration in history by unlocking the power of people and showing them how partnering with AI can unleash unlimited potential. We secured a\u00a0 $220M Series E funding round, led by SoftBank \u2019s Vision Fund in June 2021. Thus, we\u2019ve raised more than\u00a0 $400 million \u00a0in funding to date. We\u2019re valued at\u00a0 over $2 billion. Founders: Varun Kacholia ( https://www.linkedin.com/in/varunkacholia/ ) &amp;\u00a0 Ashutosh Garg ( https://www.linkedin.com/in/ashutoshgarg893/ ) Our Engineering Leaders: Chandra ( https://www.linkedin.com/in/sivasankaran-chandrasekar-31803624/ ) Vinodh Ravindranath ( https://www.linkedin.com/in/vinodhkumarr/ ) About Team : You will be joining a pivotal team at Eightfold responsible for our flagship Talent Acquisition (TA) product line, a major revenue generator that has been integral to our success from the start. Our prestigious global clients rely on this product, and our engineering team is at the heart of all product development activities. Key outcomes for this team include: Reducing time-to-hire for our customers. Innovating and enhancing product capabilities, from new feature development to improving existing features' maturity and performance. Integrating cutting-edge technologies such as Large Language Models (LLMs) and AI into our product architecture. Building new product lines as needed to deliver a robust and comprehensive customer experience. The work done by this team is directly tied to Eightfold's overall success. If you're eager to be part of a dynamic, high-impact product development environment and grow with the team, this is the perfect opportunity. What you\u2019ll do: &gt; Being in a senior-most technical position, responsible for architecture, design, code, and delivery of multiple highly scalable systems &gt; Mentor/coach other engineers to help them perform at their best by performing code/design reviews, and providing all the technical directions. &gt; Being hands-on and curious about the technology, get into the ground-level technical details/depth whenever required.\u00a0\u00a0 &gt; Work with other engineering teams &amp; cross-functional teams to address all the technical dependencies. &gt; Actively participate in interviewing &amp; hiring the top talent. &gt; Innovate and suggest industry best practices, and participate in internal/external technical presentations. What we need: &gt; 15 or more years of industry experience working with product companies. &gt; Strong CS fundamentals with an excellent track record of architecting, designing, developing, and delivering highly scalable systems. &gt; Passionate about writing code and code/design reviews, who believe in building high-quality systems. &gt; Experience in distributed systems at the cloud scale, microservices, large-scale web applications, and cloud technologies. &gt; Startup experience and SaaS product development experience are added advantages &gt;  Familiarity with modern AI-assisted development tools, such as Cursor or similar, to accelerate coding workflows. &gt; Excellent communication skills with a can-do attitude/Self-starter. Engineering culture at Eightfold: We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career. Hybrid Work @ Eightfold:  We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Employees residing near our Bangalore and Noida offices are working from the office twice a week with the goal of transitioning to three times per week within the year. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://app.eightfold.ai/careers/job/68743433222", "isPrivate": false, "latlongs": "12.9715987,77.5945627"}, {"id": 68757405827, "name": "Senior Events Marketing Manager", "location": "Santa Clara, CA, USA", "locations": ["Santa Clara, CA, USA"], "hot": 0, "department": "Marketing", "business_unit": "Unknown", "t_update": 1758128714, "t_create": 1757599382, "ats_job_id": 68757405827, "display_job_id": 68757405827, "type": "ATS", "id_locale": "68757405827-en", "job_description": "Conceptualize, design, develop and promote the execution of both virtual and in-person events from start to finish, for all assigned industry sponsored tradeshows, corporate events and field marketing programs. Manage event plans and deliverables including: setting timelines, division of duties, event sponsorship contract management, vendor sourcing and relationships, promotions, collateral/marketing materials, giveaways and promotional items, A/V, food & beverage, labor, shipping logistics, staffing, hotels, etc. Oversee the creation of all event related content and communications including event briefs, marketing emails, creative assets, and internal event updates. Collaborate with other marketing functions including product marketing, partner marketing, demand generation, content, brand/design, social, PR/AR and Sales to plan event strategy and execute on all event related deliverables. Track and measure metrics for all events in order to make decisions on event success and future programs. Successful management of overall event budget, track and negotiate vendor payments and actual expenses. Manage outside partner and vendor relationships. Willing to travel as needed to support site visits, set-up, on-site execution and tear-down. 6+ years of experience working in event marketing related role, B2B tech company preferred BA degree in Marketing, related field or equivalent work experience Strong project management, organization, attention to detail, timelines, and collaboration Vendor sourcing, management and event contract negotiation skills Registration and event communication best practices (experience with event platforms) Team player willing to pitch in on events and other projects as needed Experience with marketing automation systems (e.g. Marketo) and CRM (e.g. Salesforce) preferred Self-starter with a sense of urgency and strong work ethic Ability to think strategically and execute tactically Excellent written and verbal communication skills Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://app.eightfold.ai/careers/job/68757405827", "isPrivate": false, "latlongs": "37.3541079,-121.9552356"}, {"id": 68757404590, "name": "Engineering Manager, SDET", "location": "Bengaluru, Karnataka, India", "locations": ["Bengaluru, Karnataka, India"], "hot": 0, "department": "Engineering", "business_unit": "Unknown", "t_update": 1758033307, "t_create": 1757587238, "ats_job_id": 68757404590, "display_job_id": 68757404590, "type": "ATS", "id_locale": "68757404590-en", "job_description": "Role Overview: We are looking for an experienced\u00a0SDET Manager\u00a0to lead and grow our\u00a0test engineering team. As a\u00a0first-line manager, you will be responsible for ensuring the quality, reliability, and scalability of our AI-driven SaaS products. You will work closely with engineering, product, and platform teams to drive best practices in\u00a0test automation, quality strategy, and release readiness. This is an opportunity to build and lead a\u00a0world-class quality engineering team\u00a0in a cutting-edge technology company. What you will learn to do: Lead and mentor a team of\u00a0SDETs and QA Engineers, ensuring high-quality deliverables across multiple product lines. Define and implement the\u00a0overall test strategy, automation frameworks, and quality best practices\u00a0for SaaS-based applications. Partner with product and engineering teams to ensure test coverage, automation-first approach, and seamless CI/CD integration. Own\u00a0release quality metrics, continuously improving reliability, scalability, and performance testing processes. Drive adoption of\u00a0modern testing tools and frameworks\u00a0(UI/API automation, performance, security, and data quality testing). Collaborate with cross-functional teams to identify quality gaps, reduce defect leakage, and improve release velocity. Establish and monitor KPIs for the QE function, including automation coverage, defect trends, and release stability. Hire, coach, and grow top-quality engineering talent. What we look for : Bachelor\u2019s or Master\u2019s degree\u00a0in Computer Science, Engineering, or a related field. 10+ years of industry experience\u00a0in software testing and automation, with at least\u00a02+ years in a leadership/managerial role. Strong expertise in\u00a0test automation frameworks\u00a0(Selenium, Playwright, Cypress, Appium, JUnit, TestNG, PyTest, etc.). Hands-on experience in\u00a0programming/scripting\u00a0(Java, Python, JavaScript, or similar). Proven track record in\u00a0testing SaaS-based enterprise products\u00a0(preferably in large-scale, data-intensive domains). Familiarity with\u00a0cloud platforms\u00a0(AWS/GCP/Azure) and CI/CD pipelines (Jenkins, GitHub Actions, CircleCI, etc.). Familiarity with modern AI-assisted development tools, such as Cursor or similar, to accelerate automation/coding workflows. Exposure to\u00a0performance testing, security testing, and test data management. Excellent\u00a0people management, communication, and stakeholder management\u00a0skills. About Us: Eightfold A I doesn\u2019t just organize data \u2014 we understand people. As pioneers of the world\u2019s most innovative AI-native Talent Intelligence Platform, we combine enterprise data, market insights, and user interactions to create a complete picture of talent across the entire employment life cycle, providing an end-to-end experience that includes hiring, development, and retention. A third of our customers are from Fortune 500 companies and have relied on us to move faster and more strategically than the competition. Our platform is guiding our customers through the greatest work acceleration in history by unlocking the power of people and showing them how partnering with AI can unleash unlimited potential. We secured a\u00a0 $220M Series E funding round, led by SoftBank \u2019s Vision Fund in June 2021. Thus, we\u2019ve raised more than\u00a0 $400 million \u00a0in funding to date. We\u2019re valued at\u00a0 over $2 billion. Our customers-\u00a0 https://eightfold.ai/customers/ Press -\u00a0 https://eightfold.ai/press/ You may want to refer to the media coverage on\u00a0 TechCrunch \u00a0and\u00a0 Reuters. Founders: Varun Kacholia \u00a0( https://www.linkedin.com/in/varunkacholia/ \u00a0) &amp;\u00a0 Ashutosh Garg \u00a0( https://www.linkedin.com/in/ashutoshgarg893/ ) Eightfold Engineering Values: We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and people around the world. We have a mindset of continuously improving. There is no detail that is beneath us, and we can dive into anything needed. We focus on executing fast and delivering value to our customers every single day. 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Expand and grow the business with new clients, existing clients and solution or implementation partners Execute plans to increase product exposure and identify key market opportunities and growth areas within assigned region Target competitor clients through dedicated sales campaigns with the SDR team Create the need for an RFP and or respond to, or assist partners with RFP's, bids and other tenders to grow net new sales Convert Sales qualified leads into direct deals and assist partners in developing and managing sales pipeline to achieve revenue goals Lead business planning and quarterly review process as well as regular pipeline review and forecasting activities Work with our clients and partners based on mutual trust and respect. 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Our prestigious global clients rely on this product, and our engineering team is at the heart of all product development activities. Key outcomes for this team include: > Reducing time-to-hire for our customers. > Innovating and enhancing product capabilities, from new feature development to improving existing features' maturity and performance. > Integrating cutting-edge technologies such as Large Language Models (LLMs) and AI into our product architecture. > Building new product lines as needed to deliver a robust and comprehensive customer experience. The work done by this team is directly tied to Eightfold's overall success. If you're eager to be part of a dynamic, high-impact product development environment and grow with the team, this is the perfect opportunity. What You Will Learn To Do: Converting Product team requirements to modular, testable, and efficient code. Designing and implementing configurable, scalable applications to serve clients across domains. Integrating with third-party libraries and enhancing, modifying them to be used across the eightfold products. Grow and maintain the list of reusable components across applications. Improve page performance and integrate with different backend APIs across products. Our Frontend Stack: React, Redux, Webpack (Major) JQuery, VanillaJS (Limited) HTML5, CSS3 (Limited) What We Need: A solid grounding in Computer Science fundamentals 3-6 years of Hands-on experience in front-end development. Passionate about designing, building, launching, and maintaining products Cares about the details in the user experience Familiarity with modern AI-assisted development tools, such as Cursor or similar, to accelerate coding workflows. Communicates and collaborates effectively across teams Self-starter \ufeff About Us: Eightfold AI doesn't just organize data \u2014 we understand people. As pioneers of the world's most innovative AI-native Talent Intelligence Platform, we combine enterprise data, market insights, and user interactions to create a complete picture of talent across the entire employment life cycle, providing an end-to-end experience that includes hiring, development, and retention. A third of our customers are from Fortune 500 companies and have relied on us to move faster and more strategically than the competition. Our platform is guiding our customers through the greatest work acceleration in history by unlocking the power of people and showing them how partnering with AI can unleash unlimited potential. We secured a $220M Series E funding round, led by SoftBank's Vision Fund in June 2021. Thus, we've raised more than $400 million in funding to date. We're valued at over $2 billion. Our customers- https://eightfold.ai/customers/ Press- https://eightfold.ai/press/ You may want to refer to the media coverage on TechCrunch and Reuters. Founders: Varun Kacholia (https://www.linkedin.com/in/varunkacholia/ ) & Ashutosh Garg (https://www.linkedin.com/in/ashutoshgarg893/) Our Engineering Leaders: Chandra (https://www.linkedin.com/in/sivasankaran-chandrasekar-31803624/) Vinodh Ravindranath (https://www.linkedin.com/in/vinodhkumarr/) Eightfold Engineering Values: We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and people around the world. We have a mindset of continuously improving. There is no detail that is beneath us, and we can dive into anything needed. We focus on executing fast and delivering value to our customers every single day. 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Strong strategic thinking and analytical skills, with the ability to translate market insights into actionable recommendations. Excellent written and verbal communication skills, with the ability to craft compelling messaging and storytelling. Experience working cross-functionally with product management, sales, and marketing teams. Self-starter with the ability to thrive in a fast-paced, dynamic environment. 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For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry's first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers. To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be! The Technical Support Team is focused on delivering great customer experiences to customers using Eightfold.ai products. The Senior Technical Support Engineer role provides direct support to business leaders, hiring managers, and recruiters leveraging Eightfold.ai products to hire top talent. The Senior Technical Support Engineer is responsible for managing and resolving challenging issues for Eightfold.ai customers and helps to ensure that SLAs are met. This includes developing subject matter expertise within the customer success department and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of the Eightfold.ai products, platform, API, and internal applications. You will work on developing and maintaining internal support tools. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. What you'll do: Assist customers in solving problems related to Eightfold.ai product features, usability, technical issues, and product performance, including participation in all aspects of pre-sale, customer onboarding/development, diagnosing/resolving technical issues, and escalation support Develop processes around Salesforce and other tools to deliver world-class customer support Work closely with engineering to translate customer feedback into potential fixes/enhancements Achieve team targets for response times, service level, and customer satisfaction, as established by the Manager of Customer Support Collaborate with team members across Technical Services, Customer Success, Product, Marketing, and Engineering as needed to resolve issues and deliver great customer experiences Monitor CSAT/NPS scores and drive increased customer advocacy by compiling and sharing feedback with relevant stakeholders including your Manager, the Product Team, Technical Services, and Customer Success Maintain and create detailed documentation through logging of support cases, email, and knowledge base articles for the customer and internal use Work on projects that provide value to the department, Eightfold.ai and customers What we need: 10+ years of experience in a Technical Support role Expert level knowledge in SQL, Debugging, Troubleshooting APIs, Familiarity with at least one Programming language Excellent communication skills and the ability to articulate complex technical issues in a customer friendly manner Strong customer focus and ability to deliver great customer experiences A track record of meeting and exceeding KPIs and working well in team-based settings Strong troubleshooting and problem-solving skills High personal productivity and excellent time management Written and spoken Spanish and/or Portuguese language skills would be ideal, but not required Preferred Qualification: Experience in a B2B supporting an Enterprise or SaaS-based application experience preferred Familiarity with applicant tracking systems, human resources, recruiting, employer branding, and the online recruitment advertising space We believe in giving you responsibility, not a task. 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