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You will build strong relationships with customer's IT teams to ensure smooth product deployments and timely resolution of technical problems during Pilot and Golive phases of product deployment and continue to support during adoption and rest of the contact life. Key responsibilities include Assist customers in solving problems related to product features, usability, technical issues and product performance, including participation in all aspects of presale, customer onboarding/development, diagnosing/resolving technical issues and escalation support Develop processes around Zendesk and other tools to deliver world class customer support Work closely with engineering to translate customer feedback into potential fixes / enhancements Achieve team targets for response times, service level and customer satisfaction, as established by the Manager Customer Support Collaborate with team members across Technical Services, Customer Success, Product, Marketing and Engineering as needed to resolve issues and deliver great customer experiences Monitor CSAT/NPS scores and drive increased customer advocacy by compiling and sharing feedback with relevant stakeholders including your Manager, the Product Team, Technical Services and Customer Success Maintain and create detailed documentation through logging of support cases, email, and knowledge base articles for customer and internal use Work on projects that provide value to the department, Eightfold.ai, and the SelfServe and Employer customer bases Qualifications Bachelor's Degree, or equivalent work experience 4+ years of experience in a customersupport role, B2B supporting an Enterprise or SaaS based application experience preferred Familiarity with applicant tracking systems, human resources, recruiting, employer branding, and the online recruitment advertising space a plus Strong customer focus and ability to deliver great customer experiences A track record of meeting and exceeding KPIs and working well in teambased settings Outstanding written and verbal communication skills Strong troubleshooting and problem solving skills High personal productivity and excellent time management Demonstrated ability to troubleshoot technical issues. Working knowledge of the components in a web applications stack. Working knowledge of backend server APIs Familiarity with at least one programming language Proficiency with relational databases and SQL NOTE: The role may require swing shift, late night, weekend or oncall availability to satisfy Eightfold.ai Global Support Model About Eightfold.ai : Our benefits include medical insurance, lunch and 24*7 snacks to list a few."], "t_create": 1605306615, "id": 68721629063, "ats_job_id": "68721629063", "name": "Technical Support Engineer (Noida)", "display_job_id": "68721629063", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Noida, Uttar Pradesh, India", "stars": 0, "department": "Professional Services", "type": "ATS"}, {"locations": ["United Kingdom"], "t_update": 1605028180, "job_description": ["Working closely with Engagement Managers, clients in order support the technology solution architecture through applying data architecture principles Designing data migration and integration solutions which support the successful delivery of the proposed technical solution Leading and mentor the data team on the project Enforcing sound data migration and integration best practices in order to ensure the quality delivery of the enterprise solutions Serving as a trusted advisor to the client Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Conduct data requirement working sessions focused on data object mapping, data transformation and planning directly with the functional architect, technical architect, and client stakeholders Continue to lead technical teams through multiphased delivery projects and provide handson delivery guidance to influence standards for development, governance, and operational life cycle Develop and/or lead project data consultants with end to end Salesforce object data migration/integration scripts used in one time migrations, delta loading migrations, ongoing integrations Perform and/or lead necessary unit testing on all developed data scripts Complete data related technical documentation necessary for successful project close out Preferred Qualifications and Skills: BA/BS degree in computer science, information technology, electrical engineering or equivalent 12+ years experience in implementation of ATS/HRIS systems such as Workday, SuccessFactors, Taleo, PeopleSoft 8+ years experience in managing external client projects from a data solution perspective Experience with implementations of Workday, SuccessFactors, Taleo, PeopleSoft, or other SaaS and enterprise grade HRIS/ATS systems/solutions Good understanding of Integration methodology Open minded to collaborate with various team and be able to both give and handle constructive feedback Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges Growth mindset with desire to take ownership to drive internal business goals with cross functional stakeholders in product, sales and marketing Selfstarter with ambitions to take on larger responsibilities as an individual contributor or in a leadership role"], "t_create": 1605028139, "id": 68721613538, "ats_job_id": "68721613538", "name": "Solution Architect - EMEA", "display_job_id": "68721613538", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "United Kingdom", "stars": 0, "department": "Professional Services", "type": "ATS"}, {"locations": ["Mountain View, CA, USA"], "t_update": 1605027786, "job_description": ["Working closely with Engagement Managers, clients in order support the technology solution architecture through applying data architecture principles Designing data migration and integration solutions which support the successful delivery of the proposed technical solution Leading and mentor the data team on the project Enforcing sound data migration and integration best practices in order to ensure the quality delivery of the enterprise solutions Serving as a trusted advisor to the client Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Conduct data requirement working sessions focused on data object mapping, data transformation and planning directly with the functional architect, technical architect, and client stakeholders Continue to lead technical teams through multiphased delivery projects and provide handson delivery guidance to influence standards for development, governance, and operational life cycle Develop and/or lead project data consultants with end to end Salesforce object data migration/integration scripts used in one time migrations, delta loading migrations, ongoing integrations Perform and/or lead necessary unit testing on all developed data scripts Complete data related technical documentation necessary for successful project close out Preferred Qualifications and Skills: BA/BS degree in computer science, information technology, electrical engineering or equivalent 12+ years experience in implementation of ATS/HRIS systems such as Workday, SuccessFactors, Taleo, PeopleSoft 8+ years experience in managing external client projects from a data solution perspective Experience with implementations of Workday, SuccessFactors, Taleo, PeopleSoft, or other SaaS and enterprise grade HRIS/ATS systems/solutions Good understanding of Integration methodology Open minded to collaborate with various team and be able to both give and handle constructive feedback Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges Growth mindset with desire to take ownership to drive internal business goals with cross functional stakeholders in product, sales and marketing Selfstarter with ambitions to take on larger responsibilities as an individual contributor or in a leadership role"], "t_create": 1605027589, "id": 68721613515, "ats_job_id": "68721613515", "name": "Solution Architect", "display_job_id": "68721613515", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Mountain View, CA, USA", "stars": 0, "department": "Professional Services", "type": "ATS"}, {"locations": ["Mountain View, CA, USA"], "t_update": 1604101606, "job_description": ["If you are passionate about solving one of the most fundamental problem in societyemploymentEightfold is the place for you. At Eightfold, you'll work with a worldclass team, diverse, creative, and talented, with broad work experiences spanning from innovative startups to the world's biggest companies. We are always looking for other passionate, driven and creative people to join our team. The Opportunity Senior Corporate Counsel will spend significant time on all forms of commercial contracts, both domestic and international, and will adapt to rapid growth of the company and handle special projects from time to time. Experience (required) in drafting, negotiating, and reviewing commercial agreements such as SaaS subscription, service , partnership, facilities, and other types of commercial contracts relating to software products and services. Experience (required) in negotiating intellectual property ownership and license provisions. Experience in government contracts, public relations, and human resource agreements also helpful. Interface with all business units domestically and internationally to understand key commercial requirements. Drive continuous improvement to existing legal templates, legal and business processes. Build business relationships with, and gain trust of, internal clients and customers. This position will report to General Counsel. Qualifications Candidate must be an active member of the California Bar. 5 12 years of drafting and negotiating commercial transactions, preferably with an emphasis on technology transaction and SaaS, in a law firm or in an inhouse setting. Excellent verbal and written communication skills, and timemanagement and organizational skills. Superior work ethic and commitment to professionalism, including ability to turn around projects at the fast speed of the business. Ownership mentality and curiosity to learn. Privacy experiences are a plus. 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You will work with a group of world class engineers and product designers to develop and deliver deep analytics and great user experience for our rapidly growing customer base. As a Client Engagement Manager, you will work with Eightfold's enterprise customers to ensure rapid deployment, integration and usage of various AIenabled applications. Eightfold Project Managers know or learn about about enterprise software systems, especially those used by HR departments, and plan Eightfold deployment cycles from kickoff to golive. They develop SOWs, develop work plans and marshal resources within the company, to drive customer delight. We aim to delight Eightfold customers with a predictable and transparent path to success, with consultative troubleshooting to overcome any hurdles along the way. To enable this, our project managers typically have a good understanding of data formats and an understanding of how enterprise systems are typically configured, and words like JSON/XML, middleware and APIs are well within their jargon. If you know a bit about AI and ML, that's great, else we'll teach you. We'd expect you to combine automation and systematic communication, to keep all people informed; towards that, you should have great communication and writing skills and be a people person. The ideal candidate will have enterprise account or product management experience, and will be excited by the opportunity to enter the AI space, by helping deploy everydayproductivity applications for enterprise workers charged with managing employee hiring, retention and diversity. You will develop and revise playbooks and implementation timelines and manage several concurrent enterprise projects at Eightfold. This role is central to the success of Eightfold and your success will be duly celebrated. We need Aplayers who can quarterback our delivery efforts. You will work with sales teams to draft proposals for services engagements. You will be responsible for project kickoff and planning. You will work with the data and integration engineers and HRIS workflow consultants to implement Eightfold solutions. You will drive project delivery and associated communications. You will drive timely delivery and favorable outcomes. You will manage risks, blockers, and document change requests. You will use tools that enable work and issue tracking. You will own playbooks, processes and best practices, with relevant inputs from services and engineering teams. Qualification You have 13+ years of professional services engagement/project management experience, and can project the Eightfold value proposition with ease. Familiarity with Agile/Scrum methods and procedures You have excellent consultative and written communication skills. You have a record of customer success, and can command respect from customers. You have experience with change management and adoption methodologies You communicate well with technical and business customer contacts You think on your feet and propose alternative solutions for problems encountered You handle highpressure situations and work to defuse tension by collaborative dialog You are preferably Project Management certified You have a bachelor's or master's degree Our benefits include medical insurance, lunch and 24*7 snacks to list a few."], "t_create": 1601398366, "id": 68721312947, "ats_job_id": "1836211", "name": "Engagement Manager (NOIDA)", "display_job_id": "1836211", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Noida, Uttar Pradesh, India", "stars": 0, "department": "Professional Services", "type": "ATS"}, {"locations": ["Noida, Uttar Pradesh, India"], "t_update": 1604968926, "job_description": ["This is a massive challenge and we're seeing a hockeystick growth. At Eightfold.ai, you'll work with a worldclass team that has built & led products like Google Search, Google Ads, YouTube and Facebook News Feed. We are a fastgrowing team of engineers, data scientists, sales people, marketers and we are always looking for other passionate, driven and creative people to join our team. We seek a passionate, selfdriven and energetic individual to join our rapidly growing product management team. You will work with a group of world class engineers and product designers to develop and deliver deep analytics and great user experience for our rapidly growing customer base. Key Responsibilities: Own and drive all aspects of your product area from product vision and roadmap to delivery and customer adoption; Sell your vision to key stakeholders. Leverage market analysis, competitive understanding, and customer research to identify product roadmap that will drive the growth of our B2B business Be a champion for customer experience. Interface regularly with customers at events, during sales engagements, and through ad hoc sessions to develop your product strategy and ensure customer success. Translate product strategy into detailed requirements and prototypes, and work closely with designers, developers, and data scientists to make these a reality. Serve as a product evangelist with Marketing, Sales, and Customer Success to help them understand the vision, roadmap and best practices. Be the goto product expert in your area for other internal teams, executives, sales, marketing, customers, and partners. You will have detailed knowledge of your product area today as well as a broad vision for the future. Drive and manage cross cloud integration projects to ensure we working towards a cohesive customer solution in a large and complex environment. Requirements: Masters/Bachelors in CS or other related technical fields. MBA preferred. Strong technical background with demonstrated ability to collaborate with high caliber engineering teams. Skills required: Product Management, User Experience, and Analytics. You must love Microsoft Excel, Pivot Tables, Charts visuals, and Regressions. Strong oral and written communication skills. Significant experience in presentations to internal and external executives. Handson approach to test features, set up demos, work through complex customer challenges, etc. Ability to manage competing and evolving priorities. Experience with agile methodologies like scrum for software development preferred. Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition. Excellent organisational skills, analytic capabilities, and attention to detail. Strong user experience/design sense, with a record of building great products. Our benefits include medical insurance, lunch and 24*7 snacks to list a few."], "t_create": 1599234552, "id": 68721179842, "ats_job_id": "1703106", "name": "Product Manager - Data Platform", "display_job_id": "1703106", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Noida, Uttar Pradesh, India", "stars": 0, "department": "Product", "type": "ATS"}, {"locations": ["Mountain View, CA, USA"], "t_update": 1601329298, "job_description": ["Summary: This is a massive challenge and we're seeing hockeystick growth. At Eightfold.ai, you'll work with a worldclass team that has built & led products like Google Search, Google Ads, YouTube and Facebook News Feed. We are a fastgrowing team of engineers, data scientists, sales people, marketers and we are always looking for other passionate, driven and creative people to join our team. Leading and scaling the Professional Services Solution Architecture team, providing guidance, coaching and mentoring to ensure successful Implementations. Ensuring Best Practices are created, updated as need and are then adhered to and followed Standardize customer implementation methodology across all customers for improved efficiency and reduced time for implementation Working closely with Product and Engineering to funnel customer feedback and improve the product feature and implementation process Working closely with Sales and Services Sales during the presales process to deliver End State solutions and to prospects and customers Owning and managing the process for Technical Solution sizing and scoping Ensure quality checks are in place and governed across all Customer Implementations (Eightfold and SI primed) Provide input into allocating the right resources to support Customer Implementations based on deliverables and solutions being deployed Participate in Post Implementation Review meetings to analyze areas for improvement in implementation. Ensure team members are working closely with Engagement Managers and customers in order to support the technology solution architecture through applying data architecture principles Ensure team is designing data migration and integration solutions which support the successful delivery of the proposed technical solution Serving as a trusted advisor to our largest, strategic client Ensure team can continue to lead technical teams through multiphased delivery projects and provide handson delivery guidance to influence standards for development, governance, and operational life cycle Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Preferred Qualifications and Skills: BA/BS degree in computer science, information technology, electrical engineering or equivalent 15+ years experience in managing external client projects from a data solution perspective 10+ years experience in implementation of ATS/HRIS systems such as Workday, SuccessFactors, Taleo, PeopleSoft 10+ years experience in managing Technical and Solution Architecture teams Experience with implementations of Workday, SuccessFactors, Taleo, PeopleSoft, or other SaaS and enterprise grade HRIS/ATS systems/solutions Good understanding of Integration methodology Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges Growth mindset with desire to take ownership to drive internal business goals with cross functional stakeholders in product, sales and marketing"], "t_create": 1598637912, "id": 68721018983, "ats_job_id": "1542247", "name": "Senior Director, Solutions Architecture", "display_job_id": "1542247", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Mountain View, CA, USA", "stars": 0, "department": "Professional Services", "type": "ATS"}, {"locations": ["Bangalore, Karnataka, India", "Noida, Uttar Pradesh, India"], "t_update": 1602655200, "job_description": ["This is a massive challenge and we're seeing a hockeystick growth. At Eightfold.ai, you'll work with a worldclass team that has built & led products like Google Search, Google Ads, YouTube and Facebook News Feed. We are a fastgrowing team of engineers, data scientists, sales people, marketers and we are always looking for other passionate, driven and creative people to join our team. What You'll Do: Develop products that serve our customers and consumers Collaborate with Product Management, Design, and rest of Engineering to iterate and enhance our product Prototype new ideas and iterate towards the ideal user experience Lead technical discussions and plans to improve our overall software quality What We Look For: Passion and drive to change employment and recruiting Fluent in fullstack development and wanting to learn new technologies (we use Tensorflow/React/Python/Docker) Experienced with designing, building, launching and maintaining products Cares about the details in the user experience Communicates and collaborates effectively across teams About Eightfold.ai : Our benefits include medical insurance, lunch and 24*7 snacks to list a few."], "t_create": 1595347336, "id": 68720926111, "ats_job_id": "68720926111", "name": "Software Engineer (Backend)", "display_job_id": "68720926111", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Bangalore, Karnataka, India", "stars": 0, "department": "Engineering", "type": "ATS"}, {"locations": ["Noida, Uttar Pradesh, India"], "t_update": 1603077259, "job_description": ["We seek a passionate, selfdriven and energetic individual to join our rapidly growing product management team. You will work with a group of world class engineers and product designers to develop and deliver deep analytics and great user experience for our rapidly growing customer base. Key Responsibilities: Own and drive all aspects of your product area from product vision and roadmap to delivery and customer adoption. Translate product strategy into detailed requirements and prototypes, and work closely with designers, developers, and data scientists to make these a reality. Serve as a product evangelist with Customers, Executives, Marketing & Sales teams to help them understand the vision, roadmap and best practices. Serve as the head of support for your product by proactively triaging customer requests and ensure a stellar customer experience. Requirements: 5+ years of prior Product Management experience Masters/Bachelors in CS or other related technical fields. MBA preferred. Strong technical background with demonstrated ability to collaborate with high caliber engineering teams. Experience building SAAS/B2B/Enterprise products is a plus. Entrepreneurial experience is a plus. Strong user experience/design sense. Demonstrated ability to manage the complete product lifecycle from conception to growth. Ability to manage competing and evolving priorities. Strong oral and written communication skills. Our benefits include medical insurance, lunch and 24*7 snacks to list a few."], "t_create": 1595275159, "id": 68720921554, "ats_job_id": "1444818", "name": "Product Manager", "display_job_id": "1444818", "business_unit": "Unknown", "medallionProgram": null, "hot": 1, "location": "Noida, Uttar Pradesh, India", "stars": 0, "department": "Product", "type": "ATS"}, {"locations": ["Mountain View, CA, USA"], "t_update": 1604010277, "job_description": ["Eightfold is looking for an experienced Solution Architect to join our Sales team. This is a massive challenge and we're seeing a hockeystick growth. 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