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Responsiveness and ability to turn around projects at the fast speed of the business. Proven ability to work independently, and manage multiple projects simultaneously in a fast-paced environment. Expert experiences in IP, security programs, privacy laws, and evolving AI developments. Ability to thrive in ambiguity. Ownership mentality and curiosity to learn. 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Work with internal sales, services and marketing team members to enlist the support of customers in other customer marketing programs. Set and implement marketing and communication campaigns to align with customer success and associated strategies Provide engaging text, image and video content for social media accounts Respond to community comments and customer queries in a timely manner Monitor and report on feedback and online reviews Coordinate with Marketing, PR and Communications teams to ensure brand consistency Liaise with Development and Sales departments to stay updated on new products and features Build relationships with customers, potential customers, industry professionals and journalists Stay up-to-date with digital technology trends that may impact the above activities. 5-7+ years experience in a marketing, sales or advocacy-focused role. Hands-on experience managing a reference program and ideally an online community. Excellent written and oral communication skills. Proven work experience as a community manager Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Ability to identify and track relevant community metrics (e.g. repeat attendance at events) Ability to interpret website traffic and online customer engagement metrics Knowledge of online marketing and marketing channels Attention to detail and ability to multitask Bachelor's degree in Marketing or relevant field Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://employee.eightfold.ai/careers/job/68741690080", "isPrivate": false, "latlongs": "37.3541079,-121.9552356"}, {"id": 68737163198, "name": "Staff Software Engineer - Core Infrastructure (Distributed Systems)", "location": "Santa Clara, Ca, US", "locations": ["Santa Clara, Ca, US"], "hot": 1, "department": "Engineering", "business_unit": "Unknown", "t_update": 1712109477, "t_create": 1692923256, "ats_job_id": 68737163198, "display_job_id": 68737163198, "type": "ATS", "id_locale": "68737163198-en", "job_description": "Work with other engineering teams & cross-functional teams to address all the technical dependencies. Build out large-scale software platforms that are used by millions of users that process huge terabytes of data. Build out microservices using frameworks such as Docker and Kubernetes to power all our products. Build distributed Microservice-based architectures to maximize system extensibility, scalability, and availability. Support the deployment and operations of our products across multiple environments. Deliver high-performance, reliable, and scalable products leveraging best-of-breed technology. Diagnose problems that can arise in a complex distributed environment. Design and implement data structures, algorithms, and artificial intelligence models to improve overall system performance. Passionate about coding and designing, Passionate about building high-quality software that is secure, scalable and highly available Expertise in building distributed systems at cloud scale Expertise in backend software development. Experience in technical leadership role leading project teams and setting technical direction. 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Technical contributions will span across the entire tech stack and will build exciting new customer-facing software features and capabilities. What you will do (or learn to do) Develop robust, scalable, and configurable applications and modules with an emphasis on quality, performance, design, and re-usability. Build and ship new software features and product enhancements. Collaborate with Product Management, Design, and the rest of Engineering to re-iterate and enhance our product Prototype new ideas and iterate toward the ideal user experience Participate in technical discussions and plans to improve our overall software quality Handle enterprise customer escalation issues promptly and thoroughly. What you bring BS/MS in Computer Science is preferred 1-5+ years of hands-on experience in full-stack development. Backend and/or Frontend. (extra points for skills in Python and React) Experience in building, launching, and maintaining SaaS products. \ufeffCares about the details in the User experience and is highly driven to solve real problems for millions of Users Communicates and collaborates effectively across teams Excellent problem-solving and trouble-shooting skills and debugging in cloud environments and/or SaaS products. US Citizenship or Permanent Residency is preferred Our Tech Stack: Python, Flask, SQL, Bash React, Redux, JavaScript, Typescript, Webpack, NextJS, JSON Apache Spark, Solr, Mysql, Docker Major AWS services like Aurora, S3, Redshift, Cloudformation, SNS, SQS etc Extensive use of AI and machine learning technologies Pay Transparency Please note this role is categorized as hybrid in Santa Clara, CA The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zone. Zones are determined by location. Zone A is in SF Bay Area, CA . Base annual salary range: $99,000 to 149,000 + discretionary bonus up to 10% + preIPO equity. Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. 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Monitor CSAT/NPS scores and drive increased customer advocacy by compiling and sharing feedback with relevant stakeholders including your Manager, the Product Team, Technical Services, and Customer Success Maintain and create detailed documentation through logging of support cases, email, and knowledge base articles for the customer and internal use. Update and improve product documentation. Minimum of 8+ years of experience in a Technical Support role for enterprise SaaS software or AI products. Decent scripting or coding skills Experience with Database, SQL, ETL, and Data Transformation Experience with SaaS Solutions and Cloud Technology Excellent Debugging, Troubleshooting, API integrations, Programming, and Support Engineering Strong customer focus and ability to deliver great customer experiences A track record of meeting and exceeding KPIs and working well in team-based settings Outstanding written and verbal communication skills Expert-level troubleshooting and problem-solving skills High personal productivity and excellent time management Demonstrated ability to troubleshoot technical issues and implement bug-fixwea Strong knowledge and experience with Database management, SQL, ETL, and Data Transformation Ability to coach/mentor other team members Proficient in at least one programming/scirpting language Bachelor's degree in Computer Science, Engineering or Information Technology Passion for AI technology Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://employee.eightfold.ai/careers/job/68737079007", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 68740095244, "name": "Lead Solutions Architect", "location": "United States", "locations": ["United States"], "hot": 0, "department": "Product Delivery", "business_unit": "Unknown", "t_update": 1711638091, "t_create": 1707350468, "ats_job_id": 68740095244, "display_job_id": 68740095244, "type": "ATS", "id_locale": "68740095244-en", "job_description": "Eightfold.AI is looking for Solutions Architect with a passion for digital transformation. Are you interested in an opportunity to implement a new generation of HR transformation solutions with advanced AI? Eightfold is the industry leader in Talent Intelligence powered by AI. Join the AI wave in HR Technology. The role calls for being highly technical (design and develop technical solutions) and being a consultant (customer facing) to enterprise-grade global clients. This is a remote position within the United States. What you will do (or learn to do) Serve as the trusted advisor to our enterprise clients and partners primarily in the US region to support them in the deployment and integration of Eightfold's AI products and solutions. Architect Eightfold innovative AI integrations between Eightfold and other ATS & HRIS systems for enterprise customers. Participates in every aspect of the solution implementation from analyzing customers' business requirements to configuring Eightfold solutions to meet customers' needs. Lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance. Provide in-depth knowledge of Eightfold solutions and evaluate the customer's business processes. Configuring and customizing solutions/products/processes to achieve best results. Designing and implementing API and software integrations using JSON, ETL, XML, Python or SQL. Conduct acceptance testing and technical documentation. Collaborate closely with Project Managers, Functional Consultants and Partners. Lead customer presentations and training on software solutions. Plan and facilitate weekly meetings, and workshops with internal and external stakeholders. Assist technical teams to develop solutions- including issues discovered from customer escalations. What you bring: Min 7+ years of experience in consulting or industry- delivering enterprise-grade HCM solutions in cloud (SaaS) environments. Experience in HRIS/ATS implementations and knowledge in any of: Workday, SuccessFactors, Taleo, PeopleSoft, iCIMS, Oracle, Greenhouse etc. Proven history of serving in technical and customer-facing roles. Gathering requirements and design solutions. Hands-on experience with API development, JSON, SQL and Python. Skills in application programming, solutions design. Knowledge of Software-as-a-Service (SaaS) applications/platforms Hands on experience configuring software solutions for large enterprise clients. Brings industry experience and understands challenges and risks when implementing vertical applications. Passion and interest in leveraging modern AI to HR Technology. Can architect solutions to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated. Strong interpersonal skills with the ability to communicate effectively including presentations, negotiation and persuasive skills. Advanced/fluent level of spoken English is a must. Can lead customer facing activities (such as workshops, requirements discussions, presentations, demos) Strong customer relationship management and critical issue handling. Strong analytical skills and a demonstrable bias toward action. Can deal with ambiguity and thrive in a rapidly changing business environment. Ability to perform impact analysis, identify changes to business processes, perform testing, and effectively communicate with the business. Strong execution and delivery with end to end ownership of customer success Proven experience to mentor and train other team members. Degree in Computer Science, Engineering is preferred Big 4 consulting experience is a plus. Pay Transparency Please note this role is open to most US locations and categorized as REMOTE. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location. See below. Zone A is in SF Bay Area, CA and New York City. Base annual salary range: USD $164,000 - $193,000 plus discretionary bonus plus preIPO equity Zone B is all other states in the continental U.S. Base annual salary range: USD $148,00 - 174,000 plus discretionary bonus plus preIPO equity Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. 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